General Conditions of Sale


The ownership of this website, (hereinafter referred to as the “Website”), is held by: Alicia Potenciano Solera, with NIF: 52102529P, and whose contact details are:

  • Address: Calle Italia 21, 2D, Guardamar del Segura, Alicante
  • Contact Telephone: 544509087
  • Contact Email: [email protected]

This document (as well as other documents mentioned herein) governs the conditions under which the use of this Website ( and the purchase or acquisition of products and/or services on it (hereinafter, Conditions) are regulated.

For the purposes of these Conditions, it is understood that the activity that Youth Growth Platform conducts through the Website includes:

  • Courses, PDFs, books, and educational materials in general.

In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection policy of Youth Growth Platform. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with all this, you should not use this Website.

Furthermore, it is informed that these Conditions could be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website since those that are in force at the time the acquisition of products and/or services is requested will be applicable.

For any questions the User may have regarding the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.


Accessing, browsing, and using the Website confers the status of user (hereinafter referred to, individually as User or together as Users), so they accept, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as applicable.

The User assumes their responsibility for correct use of the Website. This responsibility extends to:

  • Using this Website only to make legally valid inquiries and purchases.
  • Not making any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled, and the relevant authorities informed.
  • Providing truthful and lawful contact data, e.g., email address, postal address, and/or other data (see Legal Notice and General Conditions of Use). The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with Youth Growth Platform the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.


Duly registered Users may purchase on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure of, during which several products and/or services can be selected and added to the basket or final purchase space, and finally, click on: “Buy and pay now”.

Furthermore, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Subsequently, the User will receive an email confirming that Youth Growth Platform has received their order or purchase request and/or provision of service, that is, the order confirmation. And, if applicable, you will also be informed by email when your purchase is being shipped. If applicable, this information could also be made available to the User through their personal connection space on the Website.

Once the purchase procedure is concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email and, if applicable, through their personal connection space on the Website. Likewise, the User may, if they wish, obtain a paper copy of their invoice by requesting it from Youth Growth Platform using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where applicable, the image of it on its page on the Website, indicating, by way of example but not exhaustively, and depending on each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way they will be carried out and/or cost of the services; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders, and payments that intervene during transactions made on the Website may be archived and preserved in the computerized records of Youth Growth Platform to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations applicable in this respect, particularly attending to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users according to the privacy policy of this Website.


All purchase orders received by Youth Growth Platform through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or the provision of services. If there are difficulties in supplying products or there are no items in stock, Youth Growth Platform commits to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.


The prices displayed on the Website are the final prices, in Euros (€) and include taxes, unless due to legal requirements, particularly in relation to VAT, a different issue is indicated and applied.

Shipping costs are included in the final prices of the products as they are shown on the Website. Thus, Youth Growth Platform performs the delivery and/or shipping services through: Postal services, Amazon Prime, online.

In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but the possible changes will not affect the orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card, and PayPal.

Youth Growth Platform uses all means to ensure the confidentiality and security of payment data transmitted by the User during the transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.

Credit cards will be subject to checks and authorizations by the issuing bank, if such an entity does not authorize payment, Youth Growth Platform will not be responsible for any delay or failure to deliver and will not be able to formalize any contract with the User.

Once Youth Growth Platform receives the purchase order from the User through the Website, a pre-authorization on the corresponding card will be made to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the moment the shipping confirmation and/or confirmation of the service that is provided in form and, if applicable, place is sent to the User.

If the means of payment is PayPal, the charge will be made at the moment Youth Growth Platform sends a confirmation of the purchase order or acquisition of products and/or services to the User.

In any case, by clicking on “Buy and pay now” the User confirms that the payment method used is theirs.


In cases where it is appropriate to carry out the physical delivery of the contracted goods, the deliveries will be made within the following territory: Worldwide

Except in those cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the time indicated on the Website according to the shipping method selected by the User and, in any case, within the maximum period of 30 calendar days from the date of the order confirmation.

If for some reason, attributable to it, Youth Growth Platform could not meet the delivery date, it will contact the User to inform them of this situation, and the User may choose to continue with the purchase by setting a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on working days.

If delivery of the order could not be carried out due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to arrange for its redelivery.

If the User will not be at the place of delivery at the agreed time, they should contact Youth Growth Platform to arrange delivery on another day.

In the event that 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to Youth Growth Platform, Youth Growth Platform will understand that the User wishes to cancel the contract and it will be considered resolved. As a result of the resolution of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User’s choice of a delivery method different from the least costly mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered resolved.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it is understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires physical possession of the products, which will be evidenced by the signing for the receipt of the order at the agreed delivery address.

The risks that could arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Youth Growth Platform receives the full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time later than the complete receipt of the amount subject to payment by Youth Growth Platform.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), the purchase orders for their delivery and/or performance are understood to be located in the Spanish VAT application territory if the delivery address is within Spanish territory except for the Canary Islands, Ceuta, and Melilla. The VAT rate applicable will be the legally valid rate at any given time depending on the specific article in question.


The User is informed that if they detect that an error has been made when entering necessary data to process their purchase request on the Website, they can modify the data by contacting Youth Growth Platform through the contact spaces enabled on the Website, and, where applicable, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through their personal connection space on the Website.

In any case, the User, before clicking on “Buy and pay now”, has access to the space, basket, or cart where their purchase requests are noted and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.


In cases where the User acquires products on or through the owner’s Website, they are afforded a series of rights, as enumerated and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to withdraw from such purchase within 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the Youth Growth Platform Website or, in case the goods that make up their order are delivered separately, within 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the last of those goods that made up the same purchase order, or in the case of a contract for services, within 14 calendar days from the day of the conclusion of the contract.

To exercise this right of withdrawal, the User must notify their decision to Youth Growth Platform. They may do so, where applicable, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Youth Growth Platform provides as an annex to these Conditions, however, its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for the communication which unequivocally expresses the decision to withdraw to be sent before the corresponding period expires.

In the event of withdrawal, Youth Growth Platform will reimburse the User all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a type of shipment different from the least costly mode offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which Youth Growth Platform is informed of the User’s decision to withdraw.

Youth Growth Platform will reimburse the User using the same payment method used by them to perform the initial transaction. This refund will not generate any additional cost to the User. However, Youth Growth Platform could withhold such refund until having received the goods or items of purchase back, or until the User provides evidence of having returned them, whichever condition is met first.

The User can return or send the products to Youth Growth Platform at: Calle Italia 21, 2D, Guardamar del Segura, Alicante.

And must do so without any undue delay and, in any case, no later than within 14 calendar days from the date Youth Growth Platform was informed of the withdrawal decision.

The User acknowledges knowing that they must bear the direct cost of returning (transport, delivery) the goods if incurred. In addition, they will be responsible for the diminution in value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal as set out in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other supplementary laws. By way of example, and not exhaustively, this would be the case for: personalized products; products that may deteriorate or expire rapidly; CDs/DVDs of music or video without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; the supply of digital content on a non-physical medium.

In the same sense is governed the provision of a service that the User might contract on this Website, as this same Law establishes that the Right of Withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with their acknowledgement that they are aware that, once the contract has been fully executed by Youth Growth Platform, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond mere opening, products that are not in the same condition in which they were delivered, or that have suffered any damage after delivery.

Furthermore, products must be returned using or including all their original packaging, the instructions, and other documents that, where applicable, accompany them, in addition to a copy of the purchase invoice.

The following link can be used to download the Model Withdrawal Form:

Return of defective products or errors in shipment

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the stipulations in the contract or purchase order, and that, therefore, they must contact Youth Growth Platform immediately and let them know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed to return the products, and once returned, they will be examined and the User will be informed, within a reasonable period, whether the refund or, where applicable, replacement of the product proceeds.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send an email confirming that the refund or replacement of the non-conforming item proceeds.

The amount paid for those products that are returned because of some defect, when it actually exists, will be fully reimbursed, including delivery costs and the costs that the User could have incurred to make the return. The refund will be carried out using the same payment method that the User used to pay for the purchase.

In any case, always subject to the rights recognized in the legislation in force at any time for the User, as a consumer and user.


The User, as a consumer and user, enjoys warranties on the products that they may acquire through this Website, in the terms legally established for each type of product, Youth Growth Platform thus responds for the lack of conformity of the same that is manifested within a period of three years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Youth Growth Platform and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily destined; and present the quality and performance usual of a product of the same type and which are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, they must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products marketed on the Website could present non-homogeneous characteristics provided that these derive from the type of material with which they have been manufactured, and that consequently form part of the individual appearance of the product, and will not be a defect.

On the other hand, it could happen that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the User considers it a defective product, they also have the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty right directly against them during the three years following the delivery of said products. For this, the User must have kept all the information in relation to the warranty of the products.

Nevertheless, to learn more about the After-Sales Service that Youth Growth Platform makes available to Users of the Website, you can consult it here:


Unless the law provides otherwise, Youth Growth Platform will not accept any responsibility for the following losses, regardless of their origin:

  • any losses that were not attributable to any breach on their part;
  • business losses (including lost profit, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred); or
  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was formed between them.

Similarly, Youth Growth Platform also limits its liability in the following cases:

  • Youth Growth Platform applies all measures concerning providing a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to screen resolution, or browser problems used or other such issues.
  • Youth Growth Platform will act with the utmost diligence in order to make available to the company responsible for the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, road retentions, and generally any other typical issues of the sector, resulting in delays, losses, or theft of the product.
  • Technical failures that, due to fortuitous circumstances or other causes, prevent a normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents having the service. Youth Growth Platform puts all the means at its disposal to carry out the process of purchase, payment, and shipping/delivery of the products, however, it exempts itself from liability for causes that are not attributable to it, fortuitous event, or force majeure.
  • Youth Growth Platform will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, Youth Growth Platform will also not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
  • In general, Youth Growth Platform will not be responsible for any failure or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustively:
    • Strikes, lockouts, or other claim measures.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
    • Impossibility of using trains, boats, planes, motor transport, or other means of transport, public or private.
    • Impossibility of using public or private telecommunications systems.
    • Acts, decrees, legislation, regulations, or restrictions of any government.

Thus, the obligations will be suspended during the period in which the force majeure continues, and Youth Growth Platform will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. Youth Growth Platform will put all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure.


By using this Website, the User accepts that most communications with Youth Growth Platform are electronic (email or notices posted on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that Youth Growth Platform sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Youth Growth Platform through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, Youth Growth Platform can contact and/or notify the User in their email or at the postal address provided.


No waiver by Youth Growth Platform of a specific right or legal action or the lack of requirement by Youth Growth Platform of strict compliance by the User of any of their obligations will imply, nor a waiver of other rights or actions deriving from a contract or the Conditions, nor will it exonerate the User from the fulfillment of their obligations.

No waiver by Youth Growth Platform of any of these Conditions or the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver, and it is formalized and communicated to the User in writing.

12. SEVERABILITY If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by such declaration of nullity.


These Conditions and any document expressly referred to in them constitute the entire agreement between the User and Youth Growth Platform in relation to the object of sale and replace any other pact, agreement, or promise previously made between the same parties either verbally or in writing.

The User and Youth Growth Platform acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, other than that which is expressly mentioned in these Conditions.


The information or personal data that the User provides to Youth Growth Platform in the course of a transaction on the Website, will be treated in accordance with the provisions set out in the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website the User consents to the processing of such information and data and declares that all the information or data provided are true.


The access, browsing and/or use of this Website and the contracts for the purchase of products through it shall be governed by Spanish law.

Any controversy, problem, or disagreement that arises or is related to the access, browsing, and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Youth Growth Platform and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.


The User may send their complaints, claims, or any other comments they wish to make to Youth Growth Platform through the contact details provided at the beginning of these Conditions (General Information).

In addition, Youth Growth Platform has official complaint sheets available to consumers and users, which they can request from Youth Growth Platform at any time, using the contact details provided at the beginning of these Conditions (General Information).

Furthermore, if from the conclusion of this purchase contract between Youth Growth Platform and the User a controversy arises, the User as a consumer can request an out-of-court resolution of disputes, according to Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of consumer disputes online which amends Regulation (EC) No 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: